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Learn More About Gearbest
Gearbest is a Chinese site created in 2013, it has grown strongly in recent years to the point that it is now visited about 50 million times a year around the world. This site is primarily specialized in electronic products and especially smartphones, although it is possible to find a little of everything Gearbest clearly aims for a rather masculine and “geeky” market. Its success is largely due to the considerable choice of Chinese smartphone available on this site, knowing that many smartphones offered by Gearbest are sometimes impossible to find in France for example.
The site is generally basic in English, you can change the language in the top right, the translation will be done by google translation, which will be a little approximative but completely understanding. Also consider changing to the top right the currency that will surely be in US dollars as well as your location.
Payment method with GearBest
Gearbest offers two payment methods.
You can pay on Gearbest by Paypal which is one of the simplest and secure methods to pay online. Via Paypal, GearBest accepts payment by Master Card, Visa, American Express, Discover and bank transfers.
It is also to pay directly and securely with your Visa or Master Card.
Delivery costs & Delivery time on GearBest
GearBest delivers virtually everywhere in the world. Some very rare products can be delivered from the warehouse in Europe and the packages will take between 3 and 7 days to arrive. But the vast majority of products are delivered from China or Hong Kong. We will describe the 4 different delivery methods available on GearBest from China or Hong Kong. Knowing that some of these options are not available for all countries, we are lucky, in France they are all available:
- Unregistred Air Mail
The delivery will arrive between 10 and 30 working days and is free.
- Registred Air Mail
The delivery will arrive between 10 and 30 working days. The price varies according to the weight of the package, the origin (China or Hong Kong) and the destination. You will have an accurate estimate of the delivery price at your order, by specifying the destination and choosing the origin of your shipment.
- Priority Line
The delivery will arrive between 7 and 15 days. The price varies according to the weight of the package, the origin (China or Hong Kong) and the destination. You will have an accurate estimate of the delivery price at your order, by specifying the destination and choosing the origin of your shipment.
- Expedited Shipping
The delivery will arrive between 7 and 15 days. The price varies according to the weight of the package, the origin (China or Hong Kong) and the destination. You will have an accurate estimate of the delivery price at the time of your order, specifying the destination and choosing the origin of your shipment.
It is also possible to add insurance on your shipment whose price will also vary according to the product for a few extra euros.
Customs fees related to the 20% VAT applicable in France are in very few cases applied to purchases on GearBest. For orders under 45 €, no risk you will not have customs fees. For purchases over 45 €, especially branded electronic products, if your product is controlled by customs, you will generally have 20% of the purchase price corresponding to the VAT paid to the postman or the post office to be able to recover your package.
What you need to know is that under the flow of product coming from China there is very little chance that customs will inspect your product, knowing that what the customs officers are looking for is above all the large quantities destined for resale and counterfeit products. By purchasing a product on Gearbest, there is very little chance that you will have to pay VAT on receipt of your package, but this is a possible scenario.
Gearbest After-Sales Service
If your item arrives broken or malfunctions, you have 3 days to contact the Gearbest After Sales Service at this email: firstname.lastname@example.org. You have to provide them with pictures that show the problem as well as possible and they will give you the agreement and the procedure to follow for the return. You must first pay a return fee, which will be refunded later up to a maximum of $ 50.
The majority of products also have a 45-day money back guarantee in the event the product has a technical failure. After return, you can be refund or exchange, however the return costs will not be refunded for this guarantee.
Apart from a few products, the majority of items also have a one-year repair warranty from the date of purchase. You must first contact the customer service department to confirm the repair before returning the product to Gearbest, the return shipping costs will be at your expense and the cost of shipping the repaired product will be at the expense of Gearbest.
Warning ! If you yourself have damaged, used or misused your product, the warranties set forth above will not apply.
Please note that my-curated.com is only intended to advise the best products we have found on the different online sales platforms and that we are in no way responsible for any problems related to the delivery or the possible malfunction of an item you ordered.